#SafeAtInverary

COVID-19 Safety Precautions

During these unprecedented times, we are here for you to provide some much needed relaxation, time and space to unwind and to help relieve the stress of the global pandemic.

Our 11 acres of green spaces allow for our guests to enjoy a getaway without, if they so choose, close interactions with others. Our recreation and dining options highlight this ability and our sanitation processes match your expectations of a safe environment.

We’ve got your back!

Our team is committed to providing a safe environment for our team members and guests. Personal protective equipment is of the highest priority for providing this safety and all team members working in possible close proximity or working directly with guests are required to excercise extra precautions such as wearing masks, gloves and extra frequent hand washing. Please read further for more details on these practices. If you have any questions, please do not heasitate to ask!



Property Wide Safety Measures

– Disinfecting products used for use against COVID-19 are approved by Health Canada.
– Frequent cleaning schedules are in place for public guest areas including especially all common and high traffic areas and frequently touched surfaces such as door handles, counters, telephones, and guest seating.
– If a team member exhibits symptoms or contracts COVID 19, they will be immediately excused from their commitments to follow proper protocol.
– All staff are asked to refrain from shaking hands and use other ways to show our Cape Breton hospitality!
– Hand sanitizing stations will be located in all guest areas on property, as well as all staff areas.
– Payment Terminals will be wiped down after each use.
– All guests are encouraged to use debit/credit cards as method of payment on property.
– All staff will have access to personal protective equipment (PPE), including masks and gloves.
– Physical distancing is required for our team members when not wearing PPE



Front Desk Operations

– Our Front Desk will be equipped with safety shields.
– Pencils will be used for signatures and will not be reused.
– The staff will perform hand hygiene every 60 minutes or between every guest transaction.
– Only two guests will be allowed in our Front Desk area at one time. There will be indicators of where to stand.
– The Front Desk area will be disinfected every hour.
– Guests will receive an electronic copy of their bill the day of departure. This will allow for express check out as well as reducing the guest points of contacts during the billing process.
Upon check out, guests will be required to drop their key in the key box. Keys will be sanitized before reuse.



Guest Rooms

– Increased cleaning and disinfecting protocols have been implemented to clean rooms after guests depart and before the next guest arrives, with attention paid to high-touch items such as light switches, bedside tables, lamps, door handles, fridges, coffee makers, bathroom handles and fixtures, toilets, remote controls, desks, temperature controls, telephones, ice buckets and furniture.
– Freshly laundered bed linens are used for each guest arrival,
– All guest amenities such as soap and shampoo will be single use, personal sized items.



Housekeeping Operations

– Housekeeping team members will be equipped with the appropriate PPE while implementing additional cleaning measures.
– Our room attendants will have a reduced workload to ensure extra caution is taken in each guest room.
– Areas cleaners will increase the frequency of cleaning rotation of public guest areas.
– Guest room cleaning during your stay will be upon request only.
– If guests are unwell, housekeeping services will be denied to ensure the safety of staff, however amenity drop off will be available.
– Room deliveries such as towels or toiletries will remain available with modifications to ensure proper social distancing is maintained.
– Maintenance repairs will be performed upon request when the guests are not present in the room. If the repair required does not allow this, special attention will be paid to social distancing.



Food and Beverage Operations

– Please visit our Dining page to view our menus.
– All F&B staff will be equipped with PPE and practice hand washing and/or sanitation between each guest transaction.
– We encourage debit/credit/room charge as the method of payment.
– Point of Sale systems will be sanitized on a regular and frequent basis.
– Payment terminals are equipped with tap function and will be wiped down after each transaction.
– All guest table setting will be prepared by staff wearing PPE and practicing safe and sanitary measures.
– Table settings will be brought as the table is seated.
– All culinary team members will continue to practice safe food handling and take extra precaution regarding close working quarters and disinfecting surfaces.
– Surface sanitizers being used are Hospital-grade and approved for use against COVID-19.



Inverary Spa Operations

– All Spa team members will be equipped with PPE and practice hand washing and/or sanitation between each guest transaction.
– We encourage debit/credit/room charge as the method of payment.
– Payment terminals are equipped with tap function and will be wiped down after each transaction.
– All tools and surfaces will be sanitized thoroughly after each use.
– Services will be made available according to regulated government approval.



Adventure Center Operations

– All Adventure team members will be equipped with PPE and practice hand washing and/or sanitation between each guest transaction.
– We encourage debit/credit/room charge as the method of payment.
– Payment terminals are equipped with tap function and will be wiped down after each transaction.
– All watercraft and other rented items will be sanitized after each use.
– All Adventure team members will offer the choice of in person or video instruction on the use of rented equipment.